Intermedia is retiring its current web-based mail client, DeskPilot™. It is being replaced with a new web interface based on Horde Framework, also called DeskPilot. The old web mail client served well, but it lacked such critical functionality as calendaring, notes, or multiple address books: whereas the new DeskPilot will give you these options. Additionally, Intermedia customers will be able access popular features of existing DeskPilot (Auto-reply, Spam Filtering, Fax via E-Mail, etc.) using a separate interface called "My Mailbox Manager" available at http://mymailboxmanager.com.
Below is a list of FAQ regarding Horde-based beta interface:
Q: How do I log in to the new Horde-based DeskPilot?
The URL to the login page is http://mail.your_domain.com.
In case you have not yet received a notification about DeskPilot replacement, you will be able to access Horde-based DeskPilot at https://webmail.intermedia.net. You will use the same information to log in to the new system, your email address and mailbox password, as you used to log in to the old system.
Q: I can't find some of the features (out of office message, message forwarding, auto-reply) available in the old system in the new Horde-based DeskPilot.
All mailbox settings such as Auto-Reply, Mail Forwarding, Statistics, SPAM Filtering, Fax via E- mail, Resetting your mailbox password etc. are available in My Mailbox Manager interface at http://mymailboxmanager.com. When the page is loaded, please select "POP/IMAP Mailbox" as your Mailbox Type and specify your mailbox and the password. As previously, when logged in with "postmaster@domain_name.com" mailbox you will be able to manage all existing mailboxes and create new ones.
Q: In old DeskPilot you had "PURGE ALL" button. How I delete all messages in Horde-based DeskPilot?
To delete all messages at once using the Horde-based DeskPilot, please navigate to "INBOX (right hand side navigation bar) > Folders (on the top)", select a folder or a subfolder, and apply "Empty Folder(s)" action from the "Choose Action" drop-down box.
Q: Where is my Address Books from old DeskPilot and new Horde-based DeskPilot synchronized?
Yes, your Address Books were synchronized right before the DeskPilot replacement, therefore all contacts should stay intact.
Q: How can I configure the Horde-based DeskPilot to check for new mail?
By default, the Horde-based DeskPilot is set to check for new mail every 2 minutes. However, you can change the frequency in "Options (right hand side navigation bar) > Display Options (Other Information section) > Refresh Portal View option". There is also a "Refresh" icon to update the Inbox instantly.
Q: How do I setup a Signature in Horde-based DeskPilot?
To setup your signature, please select Options (from the navigation pane on the top of the page) > Personal Information > Select the identity you want to change (choose Default unless you have multiple identities) > Add your signature > Save options.
Q: Is there a way to change the number of messages displayed on one page?
To do so, please navigate to "INBOX (right hand side navigation bar) > Options (on the top) > Mailbox and Folder Display Options (Other Option section) > Messages per page in the mailbox view"
Q: Can I change the default color scheme used for Horde-based DeskPilot?
You can select any of 23 available color schemes from the "Options (right hand side navigation bar) > Display Options (Other Information section) > Select your color scheme" drop-down list. We have created an "Old DeskPilot" color scheme of blue and white for customers who liked the previous color set.
Q: Is there a way to import existing rules from another mail application (such as Microsoft Entourage, Outlook, Outlook Express, etc.)?
Unfortunately, there is no way to import the existing rules from other applications.
Q: How do I lookup and insert email addresses when composing an email message?
You will first need to create a contact in "Organizing > Address Book > Add". Once you have created a contact, there are two ways to insert and address into your message:
1. click on the “Address Book” Link (under the "Charset" drop down list), or 2. start typing in the first few characters of the email address or Contact Name, then click on the "Expand Names" link to complete the email address.
Q: Is there an automated way to clean my Trash folder
Yes, you set purge your Trash folder Yearly, Monthly, Daily, or Every login in "INBOX (right hand side navigation bar) > Options (on the top) > Login Tasks (General Option section) > Purge Trash how often"
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