Message Mirror mailbox has reached its storage limit. What do I do?

Note: this feature is not supported in Business Exchange 2010 plans.
How do I upgrade from Business to Enterprise Exchange 2010 account?

Message Mirror is an archiving service which allows you to archive users' messages. On Exchange 2007/2010 accounts Message Mirror mailbox has its own storage limit. There are 2GB of disk space for the service included in the price. If the Message Mirror mailbox has reached its limit you have two options:

Option #1. Purchase additional disk space

Additional disk space can be added on in 2GB increments for an additional monthly fee. To add an additional space follow the steps below:

1. Navigate to HostPilot > Services > MS Exchange Server > Email Compliance > Message Mirror.
2. Under the "MessageMirror Disk Space" bar, click the link "Add more space"
3. In the Additional Disk Space purchased dropdown, select the amount of disk space you would like to purchase.
   Note: If you had already purchased additional disk space for the Message Mirror mailbox, you will see the amount already purchased in the dropdown and you will need to select 2 or 4 GB more than you have purchased already. We would recommend that the sum of additional disk space and included disk space is more than Total Message Mirror Usage displayed.
4. Hit Save Changes button.

Option #2. Decrease the size of Message Mirror mailbox

You can clean up an archive mailbox using a standard Outlook archiving tool.

1. Give Full Access permissions to users who will be responsible for archiving
   • Navigate to the HostPilot > Services > MS Exchange Server > Email Compliance > Message Mirror
   • In the "Access Permissions to MessageMirror" choose "All Mailboxes" to give permissions to certain users
   • Hit Save Changes.
2. Now the user with access permissions can open archive mailbox as an additional mailbox in his or her Outlook/Entourage profile.
   How to add other person's mailbox to your Exchange Outlook profile?
   The name of the archive mailbox is "MessageMirror".
   If you are Mac user, please use the following steps to view MessageMirror mailbox in Entourage:
   • Go to Tools > Accounts
   • Click the Exchange tab on the right.
   • Select your Exchange account then pick Edit or double-click its name.
   • Click the Delegate tab
   • Hit Add button under "Users I am a delegate for"
   • Type in find section MessageMirror and hit OK.
3. Archive old items. To know how to archive messages in Outlook/Entourage please refer to the articles below:
   How to archive your folders automatically
   How to archive your folders manually
   Archive or Back up Entourage Information