POP/IMAP Mailboxes for Exchange

The availability of the POP/IMAP Email service depends on your plan.

This article covers:

• Managing POP/IMAP mailboxes
• Storage management
• Configuring a mail client
• Additional information

Managing POP/IMAP mailboxes

To create POP/IMAP mailboxes:

1. Navigate to HostPilot® Control Panel > Manage Users. Go to the POP/IMAP Mailboxes tab.
2. Make sure you have enough POP/IMAP mailboxes purchased. If you have not yet purchased POP/IMAP mailboxes, click the Purchase Mailboxes button at the top of the list.
   Note: POP/IMAP mailboxes are available in groups of ten. It is not possible to purchase less than 10 mailboxes.
3. You can do one of the following:
   • Create a new user. Click the Create User button.
   • Enable POP/IMAP service for an existing user. Select the POP/IMAP Email box next to the user.
     Note: If you want to enable POP/IMAP email service for a user that has an Exchange mailbox, you must disable Exchange service first and the Exchange mailbox will be deleted. After that, you can enable POP/IMAP Email service.

To delete a POP/IMAP mailbox:

1. Navigate to HostPilot > Manage Users.
2. You can do one of the following:
   • Disable POP/IMAP Email service and keep the user. Click the POP/IMAP Mailboxes tab, clear the boxes in the POP/IMAP Email column for the users you want to disable service for, and click Proceed.
   • Remove the user. Navigate to Manage Users > Overview, select the boxes next to the users you need to remove, and click Delete Selected Users at the bottom of the page.

To change POP/IMAP mailbox settings:

Navigate to HostPilot > Users & Services > POP/IMAP Mailboxes and click the display name of the mailbox you would like to edit properties for. There are two blocks of settings you can edit for each user.

1. General settings. Here you can do the following:
   • Click on the Display Name setting to change the user's display name.
   • Click on the Email Address setting toadd or remove email addresses (aliases) or change the UPN (primary email address).
   • Click Reset password to change the password for the user's mailbox.
     Note: Exchange users can reset their passwords in My Services.
   • Click Edit user info to change general information such as First Name, Last Name, Phones, and so on.
   • Click Disable user to make the user inactive (without deleting). Read the Knowledge Base article on What happens if the user is disabled? for more information.
2. Advanced Settings. Here you can do the following:
   • Click on the Forward mail to setting to set up automatic forwarding to another mailbox (external or internal).
   • Click on the Member of setting to include the user in a distribution list.
   • Click on the Autoreply setting to set up an Autoreply message.
   • Click Storage management to change storage settings for the individual mailbox.
   • Click Hide mailbox from address book to remove this mailbox from the global address list.
   • Click Delete POP/IMAP Mailbox to delete the mailbox.

Storage management

To manage storage for POP/IMAP mailboxes, navigate to HostPilot > Users & Services > POP/IMAP Mailboxes. Click the Storage Management button at the top of the page.

The Storage Management page provides a general summary of the account’s storage and allows you to manage total disk space purchased as well as limits imposed on mailboxes.

To view the limits for each mailbox, click Individual Mailboxes Storage.

Here you can manage mailbox limits individually and turn off user notification, if desired. The Notify User option is automatically set to send email notification when a mailbox reaches 90% of its allocated disk space. Please note that individual limits override the overall limits.

Configuring a mail client

On the HostPilot > Users & Services > POP/IMAP Mailboxes page, click the View Instructions button at the top of the page to view Outlook configuration instructions.

Additional information

The key advantages of this service compared to ordinary POP/IMAP mailboxes are:

1. Our POP/IMAP mailboxes are based on Active Directory, which means that any user that does not have Exchange service enabled can easily have a POP/IMAP mailbox enabled.
2. POP/IMAP users are fully integrated with the Global Address List (GAL) and it is possible to add them to distribution lists along with ordinary Exchange users.
3. It is important to have secure POP/IMAP, because it strengthens overall security of service.
4. The URL to access webmail is https://popmail.intermedia.net.

Note: Messages sent from POP/IMAP mailboxes are subject to standard restrictions: maximum 500 messages per hour and 50 recipients per message.