Learn more about SecuriSync
Lookup Article by ID:
Exchange > Mail Clients > Outlook (PC) > Outlook Tips & Tricks
 
 

Guide: Recovering Deleted Items In Outlook Client Or Outlook Web Access

 

When you delete items (e-mail messages, contacts, calendar, tasks, etc.) from your mailbox, they are first transferred to the Deleted Items folder.

After an item has been removed from the Deleted Items folder, it can still be recovered. By default, permanently deleted items will be held on the server for 14 days on Exchange 2007/2010/2013 accounts and for 7 days on Exchange 2003 accounts.During this retention period, you can restore or purge deleted items in Outlook or OWA. If you own a Dedicated Exchange account, you can change this setting by changing the value for Keep deleted items for (days) option in HostPilotĀ® Control Panel on the MS Exchange Server > Mailboxes > Storage Management page.

Note: if you hard-deleted a folder, you will only see items from that folder in the Recover Deleted items; you won't find the whole folder there.

Select your version of Outlook or Outlook Web App for instructions on how to recover deleted items:

                
   

If the troubleshooting guide isn't working for you, click here to review the full text of the article.

You can remove items from the Deleted Items folder manually or automatically. To change the settings:

  • In Outlook, automatic deletion is set in the Empty the Deleted Items folder upon exiting option in Tools > Options > Other > General.
    • Outlook 2010/2013: File > Options > Advanced

  • In OWA, automatic deletion is set in the Empty the Deleted Items folder on logoff option in Options > Delete Items.
 
Article ID: 728
Keywords: recover deleted items outlook owa lost mail
Direct Path: http://hosting.intermedia.net/support/kb/viewKBArticle.asp?id=728
 

Copyright © Intermedia, Inc. 1995 - 2014. All Rights Reserved.

Users of this site agree to be bound by the Intermedia Service Agreement,
Service Level Agreement, and Acceptable Use Policies.
Legal | AUP | Privacy Policy