Learn more about SecuriSync
Lookup Article by ID:
Exchange > Mail Clients > Outlook 2011 For Mac
 
 

Outlook 2011 For Mac Known Issues

 

Public Folders on Exchange 2013

Currently Public Folders on Exchange 2013 are not supported in Outlook 2011 for Mac. Microsoft is working towards resolution.

LDAP false error

When the Directory Server (LDAP) information is configured correctly in the account settings, the functionality is enabled for directory lookups, but Outlook will repeatedly display an error code 17768. We have contacted Microsoft about this and unfortunately they do not have any working solution.
Workaround: Outlook 2011 SP1 (With autodiscover record in place) will download an offline address book. It will be listed as ACCOUNTNAME Directory. This is a 24 hour old copy of the global address list. Once in place you can delete the directory service settings. Which will prevent the error from popping up again. This will also prevent direct GAL lookups.

Outlook prompts you for password after the computer wakes up after sleep

With Outlook open, use Finder to select the Applications folder, then the MSOffice folder, then holding the Control key down select the Outlook "O" icon, and select Get Info from the list.
 
Within the Get Info screen presented, check the Prevent Nap App box. 

14.3.2 update\Sent messages are being filtered

If you are experiencing this issue, upgrade to newer version.

Server-side rules cannot be created

The only server-side rules that Outlook for Mac currently supports is Out of Office. It does not support setting server-side rules to move or manage messages and contacts or to act on calendar events.  That means that all rules created in Outlook 2011 will be applied only when Outlook 2011 is running.
Note: starting with Outlook v.14.3.5, server-side rules are supported.

Saved search query in Entourage 2008, Web Services Edition converts to a subfolder in Outlook for Mac 2011

In Entourage 2008, Web Services Edition, after you create a search criterion that produces the result that you want, you can save this search to create a dynamically updated view of your Entourage items. However, when you import a saved search criterion from Entourage 2008, Web Services Edition into Outlook for Mac 2011, it is converted to a subfolder in your new Inbox.

Exchange accounts are excluded when importing accounts from Mail.app into Outlook for Mac

Exchange accounts are not included when you import data from Mail.app into Outlook for Mac. To use your Exchange account, set up the account in Outlook for Mac.

Outlook for Mac does not support “direct booking” as does Outlook for Windows

Direct booking is a MAPI-only feature and Outlook for Mac uses Exchange Web Services. However, you can use Resource mailbox the same way as in Outlook for Windows. See the article Managing Resource Mailboxes.

Outlook for Mac does not support a way to replace signatures

Outlook for Mac does not support a way to replace a signature with another signature in the e-mail message automatically. When you add a new signature in an attempt to replace an old one, Outlook for Mac appends the new signature instead of replacing it. To replace the signature, you must delete the original signature from the e-mail message manually.

Calendar Sharing Within Outlook 2011 for Mac

Outlook 2011 users must be granted "Reviewer" access to another person's calendar to be able open that calendar and view details. If a user sets permission levels only to allow free/busy or free/busy limited details, an Outlook 2011 user will not be able to see any details of the shared calendar.  PC users must grant "full details" to the Outlook 2011 user.  Mac users must grant the "Reviewer" role to Outlook 2011 users.  Basic free/busy time viewing is only viewable via the Outlook 2011 Scheduling Assistant feature, or via OWA. (Note: Outlook 2011 users who have a "Reviewer" role may also be able to select another users name within the Send As / From drop down menu. Unless you have explicit permissions to Create Items within the selected users mailbox, Exchange will not allow you to send on the behalf of that person).

You can find some more information about Outlook 2011 sharing issues here.

Third-party applications that index content can decrease performance in Outlook for Mac

Third-party applications, such as Virex and LaunchBar, that index content on your hard disk may not recognize the new Outlook for Mac database. This can decrease performance in Outlook for Mac. To resolve this issue, if the third-party allows the exclusion of certain directories, then include the Users/username/Documents/Microsoft User Data/Office 2011 Identities folder in the exclusion list.

Outlook for Mac does not synchronize with the Exchange Server mailbox master category list

Actions such as renaming a category might result in extraneous categories in other Exchange clients, such as Outlook for Windows and Outlook Web App. To resolve this issue, delete unwanted categories.

Mail, calendar events, contacts, tasks, and notes with categories created in Outlook for Mac synchronize with Outlook for Windows but might not keep their colours

This issue is under investigation.

Categories assigned to shared items are only for the benefit of the user who assigns them

If a user assigns a category to a shared item in a public folder or in a shared folder they will only be viewable on that one machine. Categories assigned to shared items do not sync to the Exchange server and will not be available for the same account on other computers nor will they be available to other users.

Contact photos do not sync with Outlook for Windows

Contact photos created in Outlook for Mac are not displayed after you synchronize Outlook for Mac with Outlook for Windows.

Recurring task dates may shift to other dates when viewed in different time zones

Recurring task dates may shift unexpectedly when moved across time zone boundaries.

You cannot run certain workflows. The following workflows included with Office for Mac do not work:

  • In Excel, Import text file and create a table.
  • In Word, Send a PDF version in an Outlook message.
  • In Outlook, Send image attachments to iPhoto.

Notes do not display attachments in Outlook 2011 for Mac

If you move a mail message with attachment to Notes folder, you will be not able to view it.

Calendar Side by Side View not available

Microsoft had removed the Side by Side feature for viewing calendar with update 14.2 for Outlook 2011. The Calendar can be viewed in Overlay mode if you open more than one Calendar.

 
Article ID: 2128
Keywords: Outlook 2011 known issue 17768 LDAP error
Direct Path: https://hosting.intermedia.net/support/kb/viewKBArticle.asp?id=2128
 

Copyright © Intermedia, Inc. 1995 - 2014. All Rights Reserved.

Users of this site agree to be bound by the Intermedia Service Agreement,
Service Level Agreement, and Acceptable Use Policies.
Legal | AUP | Privacy Policy